Shipping & Returns
Shipping Information
At Jesus I Love, Adore and Trust You, we offer shipping to anywhere in the world. Our shipping costs are calculated based on the weight and size of the product, as well as the destination. We take great care in packaging our products to ensure they arrive safely and in perfect condition.
*** Be advised of Supply Chain Shortages & Holiday Demands
may cause issues with availability of products or delays. In addition, some products may be shipped separately***
FREE SHIPPING SPECIALS ONLY IN THE UNITED STATES
Our standard production time (not including transit time) is 5 to 10 business days. Once we ship your order, delivery is up to the USPS, FedEx or UPS and/or the shipping method which may be offered during check out.
If you need your order by a certain date, please contact us before placing your order and we will let you know how soon we can ship it.
Starting from October 2 until January 23, the shipping companies will be charging an additional shipping surcharges of $0.40 or $0.50 will be applied to orders shipped within the US.
Please be sure to double check your shipping address during check out. Make sure you have selected a delivery location that is secure. USPS, FedEx or UPS are responsible for the delivery of your order once we place it in their possession.
Shipping does not include insurance. If your tracking number shows that your item was delivered but it is not in your mailbox, contact USPS, FedEx or UPS.
We are not responsible for orders lost or damaged during shipping.
Please contact us if you need your order sooner than our standard 5 to 10 business day production time frame please go to the contact page and we'll let you know what we can do. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the product(s) or anything else on the order, please include photos with your initial problem report to avoid delays.
When we receive a returned shipment, an automated email notification will be sent to you.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Jesus I Love, Adore and Trust You. If you would like to return or exchange a product, please contact us at: jesusiloveadoreandtrustyou@proton.me
Contact Jesus I Love,Adore and Trust You before any RETURN
***Coupons Cannot Be Combined, Only One Coupon Per Order***
We will not grant a refund, credit your account, or replace a printed product unless:
• the product was misprinted
• the product was damaged (excluding damages during delivery)
• the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly,
the product is the wrong size, color, or type, etc.)
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem within 15 days of delivery.
For clarification, we will not grant a refund, credit your account, or replace a printed product solely because
• it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
• the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
To be eligible for a return, your item must be defective or unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted: (if applicable)
1. Any item not in its original condition, is damaged for reasons not due to our error.
2. Any item that is returned more than 15 days after delivery
3. Proof of purchase cannot be verified
4. Item has been washed
5. Item extensively worn, smell of cologne or perfume, dirty and not in new and unused condition.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
or original method of payment, within 5 to 10 business days. The cost of shipping that was originally paid to ship your items will not be refunded.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact page.
Exchanges (if applicable)
We only replace items if they are defective or damaged (not due to shipping). If you need to exchange your item for the same item but a different size, please visit our contact page.
Once we receive your email, we will give you instructions to make sure your exchange is handled correctly and not delayed.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualified for free shipping. The costs of shipping will always be deducted from
your refund.
Exchanges for international customers are not offered at this time due to the costs of shipping internationally.
However, please visit our contact page any concerns regarding exchanges for international customers.
If you are shipping a returned item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Jesus I Love, Adore and Trust You before any RETURN
***Coupons Cannot Be Combined, Only One Coupon Per Order***
We will not grant a refund, credit your account, or replace a printed product unless:
• the product was misprinted
• the product was damaged (excluding damages during delivery)
• the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly,
the product is the wrong size, color, or type, etc.)
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem within 15 days of delivery.
For clarification, we will not grant a refund, credit your account, or replace a printed product solely because
• it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
• the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
To be eligible for a return, your item must be defective or unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted: (if applicable)
1. Any item not in its original condition, is damaged for reasons not due to our error.
2. Any item that is returned more than 15 days after delivery
3. Proof of purchase cannot be verified
4. Item has been washed
5. Item extensively worn, smell of cologne or perfume, dirty and not in new and unused condition.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
or original method of payment, within 5 to 10 business days. The cost of shipping that was originally paid to ship your items will not be refunded.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact page.
Exchanges (if applicable)
We only replace items if they are defective or damaged (not due to shipping). If you need to exchange your item for the same item but a different size, please visit our contact page.
Once we receive your email, we will give you instructions to make sure your exchange is handled correctly and not delayed.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualified for free shipping. The costs of shipping will always be deducted from
your refund.
Exchanges for international customers are not offered at this time due to the costs of shipping internationally.
However, please visit our contact page any concerns regarding exchanges for international customers.
If you are shipping a returned item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.